Thank you for purchasing products from PRECISION PROCESSING LLC.
This return and refund policy applies to the Desktop Paper Cutter, Corner Rounder Punch, Metal Measuring Ruler Set, and other related products purchased through our website.
We aim to provide a clear and reasonable return and refund process for our customers.
- Return Period
If you wish to return a product, please contact us to submit a return request within 30 days of receiving the item.
Please contact us via the following email address before returning the product:
warranty@precisionprocessing.org
Please include the following information in your email:
Order number
Name of the purchased product
Reason for return
Contact information
Photos of the product (if related to quality issues)
Please do not send the product back without our prior confirmation.
- Returns Due to Quality Issues
You may contact us to request a return if the product you received has quality issues or manufacturing defects, or if it differs significantly from your order.
Once a quality issue is confirmed:
PRECISION PROCESSING LLC will cover the return shipping costs.
We may request photos, videos, or other necessary information to verify the specific issue.
If a quality issue qualifying for a return is confirmed, we will provide a return, refund, or other appropriate solution based on the specific circumstances.
- Returns Unrelated to Quality Issues
If the reason for the return is not related to product quality—for example:
The product is no longer needed;
Incorrect purchase;
Wrong size or specifications selected;
Change of personal preference;
Other reasons unrelated to product quality;
You may still request a return, provided the return conditions are met.
The buyer is responsible for return shipping costs for returns unrelated to quality issues.
When returning the product, the buyer should choose a shipping method that provides reliable tracking information and keep the relevant shipping documentation safe.
- Product Return Conditions
To ensure the returned product can be resold, the item must be in a condition suitable for resale. The following situations may render an item ineligible for return:
The product shows clear signs of use;
The product has been installed, processed, or modified;
The product bears obvious traces of usage;
The product has sustained damage caused by the user;
The product is missing essential accessories;
The product packaging or the product itself has sustained severe damage;
The item has been used in a way that affects its resale;
The product cannot be restored to a condition suitable for resale due to reasons attributable to the buyer.
Items that have been used and are no longer suitable for resale cannot be returned.
If the return is due to a quality issue—specifically an anomaly occurring during normal use—the restrictions mentioned above regarding normal use do not apply; we will verify and handle the case based on the specific circumstances.
- Return Address
Address: 5915 E FIREWEED DRIVE WASILLA, AK 99654
Shipping items to an incorrect address without prior confirmation may affect the processing of the return.
- Return Inspection
Upon receiving the returned item, we will inspect its condition and the reason for the return.
Inspection criteria may include:
Whether the product matches the original order;
Whether there are quality issues;
Whether the product has been used;
Whether there is damage caused by the user;
Whether the product and accessories are complete;
Whether the product remains suitable for resale.
If the returned product meets the return criteria, we will proceed with the refund process.
- Refund Timing
Once we receive the returned item and complete the inspection, eligible orders will be refunded via the original payment method within 3–5 business days.
Refunds will be issued to the same payment method used for the original order.
The actual time it takes for funds to appear in your account may vary depending on the processing times of banks, credit card companies, or payment service providers.
- Refund Amount
For eligible items, we will process the refund based on the specific circumstances of the return.
For returns not related to quality issues, the return shipping costs borne by the buyer are generally not included in the product refund.
If it is confirmed that PRECISION PROCESSING LLC is responsible for return shipping costs due to a product quality issue, we will handle the associated return costs based on the specific situation.
- Unauthorized Returns
If a customer ships an item back without contacting us to confirm the return, we may be unable to promptly identify the corresponding order or process the return. Therefore, please be sure to contact us at:
warranty@precisionprocessing.org
to obtain return instructions before returning any items.
- Damaged or Incorrect Products
If you receive:
a damaged product;
a product with obvious quality issues;
a product that does not match your order;
a product missing essential parts;
please contact us as soon as possible.
We recommend providing your order number, photos of the product, and a description of the issue so that we can verify the situation.
If the issue is confirmed to be our responsibility, the return will be processed in accordance with our policy for quality-related returns, and PRECISION PROCESSING LLC will cover the return shipping costs.
- Statutory Consumer Rights
This Return and Refund Policy does not limit or exclude any non-waivable statutory rights you may have under applicable law.
Where applicable law mandates specific requirements regarding returns, refunds, product quality, or consumer protection, those legal requirements shall prevail.
- Contact Us
If you wish to request a return or refund, or have questions about a product, please contact us at:
Email: warranty@precisionprocessing.org
Phone: +1 3372451909
We recommend including your order number and a detailed description of the issue when submitting a return request to help us process your application more quickly.